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Shipping

Do you ship internationally?

At this time, EM Cosmetics does not ship internationally, and ships only to the United States. We hope to expand to other regions in the future!

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How long does shipping take?

The shipping time for each package varies depending on the distance from our fulfillment center. We do our best to make sure that your order will arrive within 14 business days from when it was shipped. If it's...

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My tracking says "Delivered" but I don't have my package.

Packages are scanned for delivery before your local mail carrier physically drops them at your home, and you may receive your order within 24 hours after your tracking has updated to “delivered.” If it's been m...

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Why is my tracking code inactive?

Tracking codes can take 48 hours to activate. If your tracking is still inactive after 48 hours, the bar code on your package may have been marked or scratched in the mail, which means it won't scan properly. E...

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What does "Missent" or "Tendered" mean?

Packages marked "Missent" will be automatically redirected. Please allow up to three days after the “Missent” update for final delivery. "Tendered" means FedEx has handed off your package to USPS, so your orde...

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Why hasn't my tracking location updated?

It’s totally normal for your tracking to go a few days without an update. Once your package arrives at your local post office, the tracking may not update until it goes out for delivery. If it's been 14 busines...

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How do I track my order?

A few days after your order, you'll receive a shipment confirmation email with your unique tracking code. Please allow up to 48 hours for your tracking code to become active. Once you've received your code, pas...

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