ipsy

Orders

How do I return my order?

Simply reach out to our customer care team with the products you’d like to exchange or return, and we will take care of the rest. We'll provide a return label, which you should attach to your original box. The...

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Can I change or cancel my order?

Orders submitted on our website process and ship very quickly, and we may not be able to change your order details. Just contact our customer care team as soon as possible, and a beauty guru will let you know i...

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I'm having trouble placing my order.

Sorry to hear that! Keep in mind that if your billing address doesn’t match the credit card company's records, your order won’t be placed. Please double check the address and billing information you've entered...

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Where is my order confirmation?

There are a few reasons you may not have received an order confirmation: Your order confirmation may be stuck in your spam folder. Make sure to check there first! If you have set spam filters too high, o...

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