Customer Support logo
Customer Support logo

All collections

Cancellation & Changes

2 articles

Articles

Cancellation & Changes

Occasionally, orders or parts of an order are canceled by our system for various reasons. Some reasons for cancellation are:. EM Cosmetics will accept cancellation and change requests but due to our varying processing times, these changes are not gua

Wrong or Missing Items

If you are missing item(s) or received the wrong product(s) in your order, please reach out to our support team at [email protected] with the below information:. 1. Your Order #. 2. Name of the wrong or missing Item(s). 3. Your preference of a