STEP 2 Enter your order number and the email address used to complete your purchase. (Both found on your confirmation email)
STEP 3 Select the item or item(s) you'd like to return or exchange. Select a reason for your return or exchange. If exchanging, select the product you would like to exchange for. Please keep in mind, the exchange product must be of same value of the original purchased product and can not be updated once you've initiated the exchange.
STEP 4 Once you have completed the return prompts and confirmed your request, you will be emailed a prepaid shipping label good for USPS from Narvar Returns ([email protected]) with subject line "EM Cosmetics - Ready to mail your return?" Print out the RMA packing slip & prepaid shipping label and affix to your package to ensure effective return process by our warehouse team
STEP 5 Drop off your package at your local USPS before the due date listed on your prepaid label confirmation email (at which point, we are unable to edit your return). Once a return label is processed, we have a return/exchange window of 21 days. If we do not receive your package to our warehouse within 21 days of issuing your prepaid shipping label, your return/exchange will be cancelled.
YOU'RE ALL SET! Refunds: Please allow 5-7 business days for your refund to be posted back to your original form of payment once we have received your return.
Exchanges: Your exchange order will go into processing once your return is delivered to our warehouse. Please allow 1-3 business days for order processing, and an additional 2-12 business days for delivery. Once your order has shipped you will be emailed with tracking information.