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Shipping & Tracking

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Articles

Domestic Shipping

U.S. Shipping Costs & Delivery Times:. Processing time typically takes within 2-3 business days (Monday - Friday) for an order to be fulfilled. During product launches or sales, shipping may take longer – we appreciate your patience!  If it's been mo

International Shipping & Customs

International tracking will not update everyday - tracking will only update when the package has reached certain checkpoint scans, which can sometimes take up to a week through customs. If you're order has not delivered within the estimated 20 busine

Order Tracking

Track through Email:. Once you have completed your order, a confirmation email will be sent to the email address entered at checkout within 24-48 hours. After your order has been shipped, a shipping confirmation email with be sent that will include t

Order Processing Time

Most orders are processed & shipped within 2-3 business days of receipt (processing time does not include weekends, holidays, and holiday weekends). Please allow an additional 2-3 business days (Monday-Friday) for orders placed during product launche

Lost or Stolen Packages

EM Cosmetics shall not be liable for any lost, stolen or damaged packages or for any delay caused by the act or default of the shipping carrier. EM Cosmetics is responsible for orders until they leave our warehouse facility only. Once tracking is rec

Defective or Damaged Items

Domestic:. For US Customers, please visit our portal within 30 days of your purchase date, if you have received a defective or damaged item. You will be asked to upload an image of the issue in order to approve your refund or replacement request but